How often have you received a letter from a company to whom you've
complained, or even just asked for information, and the letter leaves you thinking
that they could have made you feel more valued?
It's very common and it is possible that your own company could be amongst
Even if you normally provide a great service and have many satisfied customers,
those few who have had problems that were not handled well are likely both to
take their business elsewhere and tell quite a few people about their bad experience.
In turn those people could relate the story and that could be a lot of people
with a less than positive image of your company.
On the other hand, if you deal with problems well, and particularly with actual
complaints, then those customers will be more likely to use your services or
products again than if nothing had gone wrong. In a competitive market where
perhaps there is not a lot of price differential, or even in the standard of
service, it is how you deal with complaints that marks you out as either the
best or one of the crowd.
How can Buckstone Solutions help you?
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